HOLMDEL, N.J., Could 10, 2021 /PRNewswire/ — WorkWave®, the main supplier of industry-changing software program options that allow discipline service corporations to succeed in their full potential, right now introduced its acquisition of Slingshot, the sector service market main supplier of buyer name middle software program, mixed with outsourced gross sales, lead, and buyer response providers. This acquisition combines two market leaders and furthers WorkWave’s mission to be the one associate to discipline service corporations in a position to drive each side of their enterprise to new ranges of success.

“The necessity to develop their enterprise—to draw, retain, and maximize every buyer relationship—is what retains each discipline service proprietor and govt awake at evening. Slingshot isn’t just the market chief at serving to its prospects develop, it’s the solely group of its type in our {industry} that has a confirmed observe file of utilizing omni-channel communication software program to shut extra offers for its prospects,” says David F. Giannetto, CEO of WorkWave. “By bringing such an excellent group into WorkWave, we will present distinctive integrations into our options that can improve the unparalleled benefit our prospects have over their competitors, reinforcing that WorkWave is the premier associate to service organizations.”

Slingshot is exclusive in that it’s the solely supplier of any scale supporting service organizations, delivering name middle software program able to interacting with prospects throughout a number of strategies of communication, from telephone and SMS to e-mail and chatbot, to not simply enhance gross sales for its prospects, but in addition enhance the general buyer expertise in a cohesive, holistic method. Clients can make the most of this platform and the Slingshot workforce to allow or outsource their gross sales operation, bringing in new prospects 24 hours a day, seven days every week, 12 months a yr. Slingshot’s choices are important, because it empowers corporations who may not have the sources to drive progress. For small companies, this implies gaining a educated and efficient direct gross sales workforce who can shut gross sales on their behalf on the primary name, and for big companies, this gives the additional sources they should deal with the inflow of buyer calls in the course of the busy season. 

Analysis has proven that residential service bought by owners remains to be pushed primarily by the necessity for human interplay within the gross sales course of. With Slingshot, prospects can increase conversion charges 60% by responding to leads by way of totally different strategies and convert calls after regular enterprise hours, when greater than 25% of discipline service gross sales happen. Slingshot will proceed to assist its prospects working on non-WorkWave platforms, however new integrations with WorkWave options will improve the worth for purchasers within the WorkWave household.

“We’re thrilled to be part of WorkWave’s {industry} management and portfolio of options, working collectively to supply sturdy, measurable worth for our prospects,” mentioned Jon Soldan, CEO of Slingshot and now SVP of Slingshot Operations for WorkWave. “Slingshot has all the time been about enabling conversations and more practical interactions between residence service professionals and their prospects, and by becoming a member of forces with WorkWave, we’ll be capable to speed up our purpose of a tech-enabled contact middle with 360-degree information and reporting, higher scheduling and fee alternatives, and better conversion for our prospects.”

WorkWave’s acquisition of Slingshot is a pure extension of EQT and TA Affiliate’s latest choice for WorkWave to be a free standing firm, permitting it to increase its affect and experience out there.

About WorkWave

For practically 40 years, WorkWave has been constructing finest practices into its market-leading discipline service and final mile software program options to permit best-in-class corporations to develop their enterprise, service their prospects, and maximize their cash. Its options empower service-oriented corporations to succeed in their full potential via scalable, cloud-based software program options that assist each stage of a enterprise life cycle, together with advertising, gross sales, service supply, buyer interplay, and monetary transactions. WorkWave is a trusted associate for 1000’s of shoppers throughout all kinds of industries, together with pest management, garden care, cleansing, HVAC, plumbing and electrical, and final mile supply. WorkWave’s award-winning tradition and options have been acknowledged within the SaaS Awards, the Cloud Awards, the American Enterprise Awards, the NJBIZ Greatest Locations to Work Awards, and the Stevie Awards for Nice Employers. For extra info, go to workwave.com.

About Slingshot

Since 2014, Slingshot has helped residence service suppliers adapt to the on-demand financial system via around-the-clock gross sales and buyer assist. Slingshot helps companies reply to each new lead, signal extra contracts, and immediately interact with present and potential prospects. They provide a multi-channel assist platform throughout textual content, voice, chat, and net lead response with the flexibility to dynamically assign to the Slingshot workforce to reply and shut. For extra info, go to getslingshot.com.

Media Contact

Brittany Boyle
Sr. Supervisor, Strategic Communications, WorkWave
E mail: [email protected] 
Telephone. 800 762 0301 617

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